IM Lead Unified Commerce - EMEA

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

IM Lead Unified Commerce - EMEA

We’re looking for an experienced Implementation Lead to head our Unified Commerce pillar across the EMEA region. In this manager-of-managers role, you will lead multiple Team Leads, driving operational excellence and ensuring the successful delivery of implementation projects for our Unified Commerce customers. Our Implementation Management team partners closely with customers to deliver scalable, future-proof technical solutions that power seamless integrations and long-term success.

What you’ll do

• Lead, develop, and scale both Team Leads and individual Implementation Managers within the Unified Commerce pillar, ensuring deep expertise, strong execution, and continuous optimization. This includes setting priorities, building a culture of collaboration and accountability, and developing the leaders in your region.
• Own and oversee the project portfolio within your pillar, ensuring disciplined execution, up-to-date project data, and delivery that meets agreed KPIs, while creating an environment of operational excellence and accountability.
• Drive the quality and standardization of project delivery in your pillar, while actively engaging in regional and global collaboration to influence and pillar level best practice and standardization across the organization.
• Execute the EMEA IM strategy into a focused, pillar specific roadmap, ensuring your team’s priorities align with the broader IM EMEA objective while addressing the unique needs of your pillar.
• Serve as a strategic counterpart to country managers, ensuring local teams deliver on local needs of the market successfully.
• Work with and influence cross functional stakeholders (e.g. Product, Engineering, Sales,Compliance, Partnerships, other OPS teams) to improve operational efficiency, the merchant experience, and product delivery specific to your pillar.
• Act as a final escalation point for complex operational challenges within your pillar, ensuring resolution while providing guidance and support to your Team Leads.
• You’re comfortable handling ambiguity and change, and you value and strive for simplicity and speed.

Who you are

• An experienced, entrepreneurial leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.
• You are able to liaise with product leadership and influence the product strategy and part ongoing feedback practices.
• You're an excellent communicator with strong interpersonal skills and can manage senior stakeholders, connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
• You are a strong people leader with the ability to inspire, lead and grow high performing teams and its leaders.
• You have a strong focus on execution and driving operational excellence in your teams.
• You are a strong thinker who can identify operational, commercial and technical opportunities to drive customer value and scalable improvements.
• A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.
• You’re comfortable handling ambiguity and change, and you value and strive for simplicity and speed.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.