Digital HR Specialist

Position Title: Digital HR Specialist
Position Type: Regular - Full-Time
Position Location: Florenceville GTC
Grade: Grade 04
Requisition ID: 36336
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
As a Digital HR Specialist, you will be a part of a Global team specializing in our Global HR Systems, such as UKG, SuccessFactors, SAP ECC, and ServiceNow. As part of a team of Digital HR Specialists you will act as a Super User or subject matter expert of our HR technology, delivering front line support, providing consultation on how HR processes and technology intersect, and solving business problems via the delivery of technology improvements, either independently or as part of a team.
This role is based out of one of our Employee Experience Centres in a hybrid work setting, where three days a week will be spent in the Florenceville, Global Technology Center office. (8806 Main Street, Florenceville-Bristol, New Brunswick, Canada, E7L 1B2)
What you'll be doing.

• Manage our operational issues case queue by investigating and troubleshooting problems arising within our Global HR system landscape (UKG Dimensions, SAP SuccessFactors, SAP EEC, and ServiceNow), ensuring an appropriate resolution or path forward is identified and documented, and end users are kept up to date on the progress of their issue.
• Validating elevated access requests and provisioning appropriate role-based permissions to our HR Systems to prevent any data breaches.
• Reinforcing our security model through processes and controls (i.e., audits) and building, changing, and deploying security model changes that have been approved via governance.
• Leading business stakeholders through release upgrades by helping to identify and understand the impacts of changes and focusing testing or change management activities around this.
• Understanding the impact of system changes to develop test scripts and/or execute testing and solution validation alongside end users; clearly articulating these changes, identifying where additional communications, training, or documentation may be required, and delivering.
• Successfully managing the execution of identified improvements related to our HR systems efficiently and effectively - ensuring business requirements are fully understood and documented from stakeholders, an appropriate solution is identified and socially or technically validated, and that proper change management and communication processes are followed.
• Driving internal continuous improvement by identifying opportunities for enhancement in your respective portfolio and contributing to the improvement process.
• Keeping system, team, and process-related documentation up to date and relevant.
• Participating in HR projects as required, including research and preparation of documents, testing, implementation of recommendations, and planned sustainment of products.

What you'll need to be successful.

• A minimum of 2 years of experience is required
• Bachelor's or Master's degree in Human Resources Management/Information Technology or a related discipline preferred
• Experience working with UKG, SAP SuccessFactors, and ServiceNow or similar HR tools
• Advanced knowledge of Excel and MS Office tools
• Strong critical analysis of problems, process design thinking, and interpersonal skills
• Ability to effectively prioritize and manage time to deliver on commitments
• Ability to work effectively and collaboratively with a geographically dispersed team
• Fluent in English

About the team .
The team is a dynamic global team of seven Digital HR subject matter experts who are passionate about their work and bring a sense of fun to everything they do. As the go-to problem solvers at the intersection of IT and HR, we support the regions by ensuring seamless maintenance and innovation across all HR platforms. The team fosters an engaging and collaborative atmosphere where your expertise is valued, and every day brings new and exciting challenges.
About McCain .
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
Compensation Package : $58,800.00 - $78,500.00 CAD annua lly + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Human Resources
Division: Global Human Resources
Department: Digital HR Specialist Team
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)