The Role
The Customer Success Engineer ensures customer success with WalkMe's platform by providing technical support, implementing solutions, and maintaining strong customer relationships.
Summary Generated by Built In
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Customer Success Engineer (CSE) role is a highly technical position that works directly with WalkMe’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What You'll Own
- Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers, serving as their trusted advisor.
- Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
What You Need To Succeed
- Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience working in an agile development environment is a plus.
- Proven time management skills.
- Expanded knowledge of deployment and integration capabilities is a plus.
- Ability to learn new functionality quickly.
- Excellent written and verbal communication skills
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The starting base pay for this role is between $95,000 and $105,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific rol
Top Skills
CSS
HTML
JavaScript
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
