Carrier Support Specialist

What You’ll Do

• Utilize RingCentral, ARRIVEnow, email, and slack to update our systems properly and communicate with our drivers 
• You will assist in tracking priority shipments which could mean: High priority pick ups, HR shipments, loads with visibility tool errors, enterprise loads, etc. depending on current company needs
• Inbound/Outbound calls to drivers and dispatchers with professionalism
• Your first resource for tracking will be phone calls. You will also have different tracking tools in case you are unable to get a tracking update by phone.
• Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
• Remain up to date and follow company wide SOP’s and standards set
• Utilize the tracking board on a daily basis for best tracking practices
• Communicate with internal departments to proactively relay information
• Maintain a high standard of quality in the comments you input and the emails you send and receive.
• Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.
• Exemplify a level of assertiveness to identify issues and solve them.
• Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
• Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
• All communication related to permissions or any administrative inquiry must be escalated to your team lead.

Qualifications

• High school Diploma
• College degree preferred 
• Ability to work in a fast pace environment
• Proactiveness
• Must be willing to live in Guadalajara full-time
• Must be bilingual in Spanish and English
• Fast-paced and able to multitask in a high-pressure environment.
• Detail oriented, with an emphasis on accuracy & follow-up.
• Passionate about customer service & solving problems with customer experience in mind.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!