In a world where technology is transforming virtually every industry, chatbots have emerged as a revolutionary way for businesses to engage with their customers and streamline their operations.
Using artificial intelligence, chatbots can simulate the process of human conversation, making it easier and faster for users to find the information they need without the need for human intervention. They can be used for a variety of tasks, from answering basic customer service questions to offering health advice.
Top Chatbot Examples
- OpenAI’s ChatGPT
- Google’s Gemini
- xAI’s Grok
- Perplexity
- Xfinity Assistant
- Mistral’s Le Chat
- Ada’s Health Chatbot
- Woebot
- Sensely’s Molly
Indeed, chatbots are a versatile technology, and can be used for just about anything. You can read more about some of the most popular chatbot examples here.
Conversational Chatbot Examples
Conversational chatbots can understand and generate natural language, allowing them to have human-like interactions with users. People turn to them for advice, to have their questions answered or to simply be entertained. The whole point is that they give users the ability to chit-chat with their computer as if it were a real person.
OpenAI’s ChatGPT
Built by Open AI, ChatGPT can process text, image, audio and video data to answer questions, write code, offer advice and much more. The “GPT” stands for “general pre-trained transformer” — a type of model that uses deep learning and natural language processing to generate natural, human-like responses. Functioning similarly to a phone’s autocomplete feature, ChatGPT uses a prediction algorithm to guess the most-likely next word or phrase based on the context it has been provided.
Google’s Gemini
Gemini is a chatbot powered by Google’s family of multimodal models (also called Gemini). The chatbot can generate text, analyze images and photos, generate visuals and even understand audio prompts. Users can query Gemini to locate a document in their Google Drive and summarize it, write emails, interpret graphs and much more.
Anthropic’s Claude
Built by OpenAI rival Anthropic, Claude can engage in natural, human-like conversations based on users’ prompts and questions. It responds to both text and image inputs, and is available on the web or through the Claude mobile app. What sets Claude apart from other chatbots is its use of “constitutional AI” — a unique training method where ethical principles guide its outputs, helping it to generate “helpful, harmless and honest” responses.
xAI’s Grok
Grok was developed by xAI, an artificial intelligence company founded by tech mogul Elon Musk. Powered by the Grok 3 language model, the chatbot is designed to “think” or reason through a problem before generating a response. It can also access information in real time through X, and is programmed to respond to edgy and provocative questions with witty and “rebellious” answers.
DeepSeek
DeepSeek is a chatbot created by Chinese artificial intelligence startup DeepSeek. Powered by open-source language model DeepSeek-R1, it has gained popularity in the West for its ability to perform tasks similarly to those of American-made chatbots like ChatGPT and Claude at a fraction of the operational costs — thanks largely to its computational efficiency. DeepSeek can be used to write and edit text, summarize documents, debug code, perform mathematical calculations and much more.
Perplexity
Perplexity is primarily known as a standalone AI search engine, meaning it provides AI-generated summaries of search results, complete with links to sources in a panel and a list of follow-up questions at the bottom. Now, users can also chat directly with Perplexity through WhatsApp, allowing users to get “answers, sources” and “image generation” directly through the messaging app, said Perplexity CEO Aravind Srinivas. To get started, just add the number +1 (833) 436-3285 to your list of contacts in WhatsApp.
Meta’s MetaAI
Meta AI is a voice- and text-based chatbot developed by tech giant Meta. Available for free across apps like WhatsApp, Instagram and Messenger, as well as on Meta’s smart glasses and standalone app, Meta AI is designed to engage two-way conversations, remembering user preferences and adapting to user context to deliver more helpful, natural responses. It can also perform tasks like web search, image generation and conversation continuity across multiple devices.
Mistral AI’s Le Chat
Developed by French AI startup Mistral AI, Le Chat is known for its computational efficiency and native fluency in multiple languages, namely English, French, Spanish, German and Italian. Users can choose which of Mistral AI’s models they want under the hood — Mistral Large for better reasoning, Mistral Small for speed and affordability, Mistral Next for brief and concise answers and Mistral Large 2 for further experimentation.
Retail Chatbot Examples
Chatbots are a way for retailers to interact with their customers in real-time. They offer product recommendations, customer support and shopping assistance — all of which help drive sales and keep shoppers engaged.
HelloFresh’s Brie
When customers want to reach out to HelloFresh with questions, they can access an online chat option via the company’s virtual chatbot Brie. Upon opening the chat, customers can immediately view links to log in, reset their password and reactivate an account. But those with other questions can start a conversation with Brie, which can offer tech support, provide details on discounts and share nutrition information, among other services.
Sephora’s Virtual Assistant
Sephora was among the first big retailers to dip its toes in the chatbot space. The beauty giant now offers several of them through Kik and Facebook Messenger, helping customers purchase products online and book appointments at its brick-and-mortar stores, as well as providing makeup tips and tutorials.
H&M’s Virtual Personal Stylist
The fashion giant offers its chatbot through Kik, helping customers refine their clothing search by conversing with them about their personal style. It suggests outfit ideas that can be found at H&M stores, as well as their price, and users can say if they like or dislike them. The chatbot will then continue making suggestions based on the shopper’s previous answers, acting as a sort of virtual personal stylist.
Mercari’s Merchat AI
Merchat AI was created by Mercari, an online marketplace for second-hand tech, clothing, toys and other items. The chatbot uses the underlying tech of ChatGPT to help recommend products to shoppers. All a user has to do is type in what they’re looking for, offering as little or as much detail as they want. Merchat AI may respond with some clarifying questions to narrow down results, and then it will sift through the millions of listings on the site to offer the most accurate item suggestions.
Customer Service Chatbot Examples
Chatbots ensure that a business’ customers can have their questions answered immediately, without having to wait on hold or go to a store in person. They can handle a large volume of requests all day long without getting tired or overwhelmed, and they’re available day or night — so human customer service reps don’t have to be.
Amtrak’s Julie
Amtrak introduced its virtual assistant Julie over a decade ago to assist customers calling in with various inquiries. Julie combines extensive knowledge of Amtrak’s website content with natural language processing to understand spoken questions and respond accordingly. Travelers can then receive in-depth guidance on route information, guest rewards program details, booking reservations and other common topics.
Domino’s Pizza’s Messenger Chatbot
The Domino’s Pizza chatbot allows people to place their pizza orders without having to call or go to a store in person. Available via Facebook Messenger, it provides real-time tracking and delivery updates as well as pizza-ordering capabilities. It also remembers customers’ order history, allowing them to easily purchase their favorite pizza again and again.
JetBlue’s Customer Service Chatbot
JetBlue’s chatbot is available on the airline’s website, Apple and Android mobile devices, and Whatsapp. It offers basic customer support through a series of pre-set prompts, which a customer can select to get the information they need. The bot can help users check on the status of their flight, change their seat and more.
Xfinity Assistant
With the Xfinity Assistant, users can describe whatever issue they’re having with their service, or simply ask a plain-language question, such as “How do I pay my bill?” The chatbot can help with everything from service outages to a forgotten username or password. And if it doesn’t know how to help, it will connect the user with a human agent who does.
UberEats’ AI Chatbot
Under the Uber umbrella, Uber Eats is in the process of building an AI chatbot that can customize the food order and delivery experience. The chatbot can ask questions about a person’s budget and dietary preferences to deliver personalized recommendations and speed up the selection process. This move marks an expansion of Uber’s presence in the AI field since it already pairs drivers and users with AI technology.
Health and Wellness Chatbot Examples
Chatbots are used in healthcare to provide medical information and streamline administrative tasks. They can also offer mental health support by engaging in conversations with patients, providing coping strategies and directing users to human professionals when necessary. The goal is to enhance efficiency, accessibility and patient experiences while reducing the burden on healthcare employees.
Ada Health’s Symptom-Checker Bot
Ada is a chatbot created by Ada Health to help users diagnose their symptoms and offer treatment advice. Named after Ada Lovelace, who was known as the first computer programmer, the app uses artificial intelligence to help assist in the initial triage and diagnosis for potential health issues — with a reported 70.5 percent accuracy.
Woebot’s Mental Health Chatbot
Woebot is a mental health-focused chatbot. Unlike many of the other bots on this list, Woebot doesn’t use large language models to generate its text responses. Instead, its responses are created ahead of time by its team of human conversational designers, who range from English grads to clinical psychologists. It only uses AI to deduce the intent of a user in real time so it can accurately decide what pre-written response to give.
Sensely’s Molly
By combining advanced AI and virtual avatars, Sensely’s Molly chatbot is designed to help users access healthcare information more easily. Molly knows more than 30 languages, and can be interacted with either through voice or text inputs. Its services include symptom checking and triage, chronic condition monitoring and mental health assistance.
Buoy’s Diagnostic Chatbot
The Buoy chatbot essentially carries out diagnostic interviews with users to help them figure out what conditions match their symptoms, and what actions they can take to treat them. It can also help users find the right product, service or doctor. Buoy was developed by a team of doctors and computer scientists through the Harvard Innovation Laboratory, and was trained on clinical data from some 18,000 medical papers.
Wysa
The Wysa chatbot is designed to help users with mild depression, stress and anxiety, offering clinically validated support and advice through both automated daily check-ins and longer conversations. In an independent clinical trial published in 2022, Wysa was shown to be an effective tool for managing chronic pain and associated depression and anxiety, and comparable to in-person psychological counseling. The chatbot has since received a Breakthrough Device Designation by the FDA to further develop and test its product.
Frequently Asked Questions
What are the types of chatbots?
Chatbots can be organized into two main categories: rules-based and predictive. From there, these two categories can be broken down into keyword recognition-based chatbots, button-based chatbots, AI-based chatbots and other types of chatbots.
What is an example of a chatbot?
An example of a chatbot is Sephora’s virtual assistant, which assists customers with buying products online, booking appointments and offering makeup tips.
What are chatbots used for?
Chatbots are used for addressing customer inquiries, resolving customer issues, directing customers to the appropriate personnel and automating other workflows. This frees up human employees to work on more complex and urgent tasks.
